Terms & Acceptable Use

About WeTow (our role)

WeTow is a technology platform that connects customers with registered, independent roadside operators. WeTow is not a towing or recovery company and does not itself perform roadside services — these are provided by independent operators who contract directly with the customer. WeTow acts as their booking and payment agent.

Acceptable use

You agree to use WeTow only for lawful roadside-assistance requests, to provide accurate location and vehicle information, and not to misuse, defraud, harass, or endanger operators or other users. Operators agree to hold and maintain all licences, permits and insurance required to provide their services. WeTow may suspend any account that breaches these rules.

Pricing & fees

The price for each job is shown to the customer before they confirm. WeTow charges the operator a 10% platform commission and adds a 5% customer service fee; the operator receives 90% of the job value. Prices shown include applicable fees. VAT is applied where the operator is VAT-registered.

Payments

Customer payments are processed by our licensed payment provider. The operator's share is settled directly to the operator; WeTow does not hold operator funds beyond what is required to process the transaction. WeTow does not store your card details.

Cancellations & refunds

You may cancel a request before an operator is dispatched at no charge. Once an operator has been dispatched or work has begun, a cancellation fee may apply. Approved refunds are returned to your original payment method. To request a refund, contact support with your booking reference.

Disputes

If you are unhappy with a service, contact WeTow support with your booking reference and any evidence (photos, messages). WeTow reviews the job record, including proof-of-delivery captured by the operator, and mediates in good faith. Operator conduct matters may be escalated to the relevant towing association.

Contact

Email: support@wetow.co.za